Alex Gish

 Managing access levels involves regularly reviewing and adjusting user permissions to ensure they align with current job functions and security policies. This guide provides instructions on how to...

Assigning roles and permissions is essential for controlling access to company resources and ensuring that users have the appropriate level of access for their job functions. This article outlines ...

Deactivating user accounts is necessary when employees leave the company or no longer require access to certain systems. This guide explains the process for deactivating accounts while ensuring dat...

Keeping user information up-to-date is crucial for maintaining accurate records and ensuring effective communication. This article provides a step-by-step guide on how to update user details in the...

Resetting passwords is a common task for IT support, ensuring users can regain access to their accounts securely. This guide outlines the steps to reset a user's password while maintaining security...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...